Shipping Policy

Free Shipping

Shipping is provided free-of-charge to all purchasers of Optimist products within the United States.

Shipping Availability

Optimist currently ships products in the United States only, and will not deliver to addresses outside of the United States.

Payment Processing

Payment for all orders is to be completed through our payment processor Stripe. Direct invoicing may apply for custom or modified orders.

Component Availability and Substitutions

Individual parts that are not available may be replaced with other parts of equal or better performance, given that they maintain the same aesthetic appearance.

Customers that receive upgrades will be notified, and have the option to opt-out before the ship-date of the product.

Return Shipping

The customer will be responsible for all return shipping costs, with the exception of situations in which:

• The product arrived damaged due to shipping-related issues
• A manufacturer defect from the original parts
• An assembly defect caused by Optimist
• The customer received the wrong item

The customer is responsible for packaging the returned item appropriately. Optimist is not responsible for damages due to return shipping.

Return Shipping Container Requirements

If provided, all return shipping must be done in the original container that the product shipped with.

If the original shipping container is no longer usable, a container of equal or better shipping durability must be used to return the product.

Warranty Information

For detailed warranty coverage information, including parts and labor coverage, please refer to our comprehensive warranty documentation or contact us directly.

Optimist systems are serviced based upon 3 warranties, which vary depending on the design purchased. Please refer to the listing page of your desired PC and look under Features > Support and Classification to find your warranty coverage.

For custom orders, please contact us directly at support@optimist.gg for your warranty information.

Contact Us

For shipping inquiries or questions about your order:

Email: support@optimist.gg