Support
How can we help?
Find quick answers below. Still need a hand? Reach us through any of the channels at the bottom of the page.
When will my computer ship?
Every Optimist is built to order. The live ship-by estimate shown on each product page and at checkout is locked to your order the moment you buy, and your confirmation email links to live status.
Check your buildWhere do you ship?
Our online store ships within the United States only, and every machine ships fully insured for its full value. For international orders, please get in touch and we will see what we can arrange.
Shipping policyHow much does shipping cost?
It's free. Shipping is included in the price of every build — nothing added at checkout.
How do I track my order?
Use the secure link in your order confirmation email, or look it up any time on the Check your build page.
Check your buildGet in touch
Contact us
Questions about a build, an order, or anything else? Send us a note and we'll get back to you within one business day.